Refund Policy

Last updated: September 14, 2026

1. Digital delivery

Credits you purchase in Good Luck are digital content, delivered to your account balance immediately after payment completes.

2. Your right of withdrawal (EU/EEA consumers)

If you're a consumer in the EU or EEA, you'd normally have a 14-day right to withdraw from an online purchase. Because credits are digital content delivered to you immediately, by completing a purchase you expressly request immediate delivery and acknowledge that you lose this 14-day right of withdrawal once delivery has begun, in accordance with Article 16(m) of EU Directive 2011/83/EU. You'll be asked to confirm this before checkout.

3. All sales are final, with two exceptions

Once credits are delivered to your balance, purchases are final — except:

Technical error on our part — for example, you were charged but credits weren't delivered, or you were charged twice for the same purchase. Contact us and we'll investigate and correct it, including a refund if appropriate.
Where required by law — nothing here limits any refund right you have that can't be waived under applicable law.

We don't offer refunds for change of mind, or because of in-game outcomes — credits are for entertainment use and results are randomized (see our Terms of Service).

4. Chargebacks

If you have an issue with a purchase, please contact us first — we'll do our best to sort it out quickly. Filing a chargeback without contacting us first, or for a purchase that was correctly delivered, may result in your account being suspended.

5. How to request help

Email albertjadaa15@gmail.com with the email address on your account and, if you have it, the approximate date/time and amount of the purchase. We'll get back to you as soon as we can.